Returns & Exchanges
At Nurserylive, we strive to ensure your green friends arrive in perfect condition, but we offer a hassle-free 7-day return policy for damaged or incorrect items. Our goal is to ensure every gardener is satisfied with their purchase and the health of their plants.
Initiate Request
Log into your Nurserylive account and navigate to the 'My Orders' section to select the items you wish to return within 7 days of delivery.
Upload Evidence
For plants or fragile items, please upload clear photos of the product and the packaging to help our team assess the condition and expedite the approval.
Quality Inspection
Once your request is submitted, our horticulture experts will review the details to ensure the return meets our health and safety guidelines.
Refund or Replacement
After approval, you can choose between a full refund to your original payment method or a free replacement sent directly to your doorstep.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing